All orders are carried out to these terms and conditions only, and irrespective of any customers terms and conditions of purchase, unless agreed in writing by Unosand UK Ltd.

All verbal orders must be confirmed in writing, by e-mail or by fax. Verbal orders will be accepted at the customers risk only.

Unosand UK Ltd. will not accept responsibility for wrongly ordered goods placed by verbal order and not confirmed by the above methods. Urgent orders can be dispatched where possible by overnight etc, however the onus of responsibility for the accuracy of the size and specification remains with the customer. We reserve the right to surcharge all such orders, in addition to the carriage charges. Wrongly ordered goods can only be returned with the agreement of Unosand UK Ltd.

A 25% charge will be levied on all such returned goods. All prices quoted either verbally or in writing are subject to the addition of VAT at the current rate. Unosand UK Ltd. will at their discretion ship part orders subject to material availability.


All prices and discounts are calculated for payment strictly within 30 days of receipt of the order. If the payment is not made within the period, unless special conditions were previously agreed, no further goods will be dispatched until the account has been settled. Should an outside source for debt collection be necessary the account will be closed forthwith and any further transaction will only take place on pro-forma invoice. All prices quoted are plus VAT and are subject to change without notice.


A new account can only be opened after the provided form has been completed, returned and checked. If an account is not used for a period of six months or spend is less than £20.00 per month the account will be automatically closed. A statement will be issued during the previous accounting period which does not necessarily coincide with the calendar month. Minimum invoice value is £10.00 net.


Our recommendations of any product are based on tests conducted and believed to be reliable. If any goods which have been supplied prove, on inspection, to be faulty in material or workmanship, we undertake at our option either to replace the same or refund the price of the goods and under no condition will our liability exceed the replacement cost or in any case the price paid for the goods originally supplied. The replacement of products, or credit in lieu, will be done on a straight one for one basis and does not include under any conditions, a 100% replacement of products already used. We would in fact recommend that a complaint is raised as soon as a product is found to be faulty and should it be necessary to continue to use the faulty material we would only consider a part replacement or credit after having assessed the percentage of performance reduction.


Goods supplied by Unosand UK Ltd. shall be at the purchaser's risk immediately on delivery to the purchaser or into custody on the purchaser's behalf (whichever is the sooner) and the purchaser should therefore be insured accordingly. Property in goods supplied hereunder will pass to the customer when:-

a) the goods the subject of the contract are paid for in full.

b) all other goods the subject of any other contract, between Unosand UK Ltd. and the customer which at the time of payment of the full price of the goods sold under the contract, have been delivered to the customer but not paid for in full, have been paid for in full.


Unosand UK Ltd. aim to dispatch consumables from UK stock within 5-7 working days. Delivery of POM hubs approx. 2-3 weeks from receipt of an order. Please ask for confirmation of delivery dates when placing an order if this is important. While every effort is made to deliver orders at the time requested, Unosand UK Ltd. will not be held responsible for any delays.

Delivery time of machinery will be confirmed following receipt of order & deposit.


Goods will be dispatched via our own transport or by carriers according to conditions prevailing at the time. No responsibility will be accepted for specific timed delivery unless via our own transport. Queries and discrepancies from a package or a consignment must be made within 48 hours from receipt of the goods. Unosand UK Ltd. cannot accept the liability if the complaint is raised after this period of time. For loss or non-delivery of part or the whole consignment, notification must be received within 7 days from the first part delivered or expected delivery, each consignment is covered by a separate invoice which is despatched separately and which guarantees a double control of the consignment. Unosand UK Ltd. Cannot accept liability if the complaint is raised after this period of time. Carriage will be charged to the customer under the following conditions:-

a) Any order or part order sent overnight, timed am delivery, Saturday etc at customer's request.

b) Any orders delivered to a third party on behalf of the customer by our carriers.

c) Any order required urgently by the customer within our normal delivery period.


We may transfer information about you to our financiers in order for them and other companies within their Group to provide their services to us and other customers of theirs and to help them in obtaining credit insurance, statistical analysis, credit control (including verification of Debts) establishing limits for funding us and other customers of theirs, assessment and analysis (including credit scoring, market and product analysis) advising our guarantors, securitisation, developing and improving their services, protecting their interests.

We or our financiers may make credit reference agency searches in respect of your business and its principals. Please note that credit reference agencies make a record of searches which may be used to prevent fraud or money laundering or by other subscribers to make credit decisions about you.

a) any other divisions or associated companies of theirs - for the business purposes of such divisions or companies;

b) their credit reference agencies and other organisations which use and give out information for credit assessments and for the prevention of fraud and money laundering;

c) our or their insurers - to quote for and issue any credit policy or to deal with any claim;

d) any business to whom your indebtedness or our financing arrangements with them may be transferred to facilitate such transfer;

f) to any person to whom they have a duty of disclosure or to whom the law permits disclosure.

Our financiers may make decisions about you solely using an automated decision making process, such as credit scoring. However, they will tell us (and in turn we will tell you) if they make a significant decision only using such a process. Through us you can then request a review of their decision using other means.

Our financiers may monitor and/or record your phone calls to them for training and/or security purposes.

We will provide you with details of our financiers on request, including a contact telephone number from where you can obtain details of the credit reference agencies used by them and any third parties to whom information is transferred.

Where our financiers pass information to their associated companies some of these may be outside the European Economic Area, particularly in Australia and the United States of America where the level of data protection may not be the same as the United Kingdom. However, such transfer will be on the basis that the associated company keeps control of the information.